Welcome to iTaskX Support

While most files in macOS are configured to open with a specific application by default, users have the option to use a handy „Open With” menu in Finder, found by right clicking (or Control-clicking) on a file. This lets users keep a default application for viewing most files, but still have quick access to another compatible application when needed.

However, the „Open With” menu in Finder or „Open” menu in iTaskX can sometimes get out of control for this formats. To fix this, we need to reset the macOS LaunchServices database.
To get started, close all open applications and then launch „Terminal” from „Applications” > „Utilities”. Copy and paste the following command at the Terminal prompt and press „RETURN” ⏎ to execute it:

/System/Library/Frameworks/CoreServices.framework/Frameworks/LaunchServices.framework/Support/lsregister -kill -r -domain local -domain system -domain user

Terminal will appear to freeze for a few moments as the command is processed. When it’s finished, you’ll see a new prompt appear in the window. After that reboot your Mac.

If you like you can also download the following application to repair the „macOS LaunchServices”:
Download iTaskX-LaunchServicesFirstAid.app.zip

Uninstalling

Following are the steps to perform an uninstall of iTaskX:

1. Quit iTaskX
2. Open the Applications folder and then locate iTaskX
3. Drag iTaskX to the Trash on your Dock
4. Point in Finder to „Go” > „Go to Folder” and enter
   ~/Library/Containers/
   in the upcoming window remove the iTaskX folder completely
5. Right-click on the Trash and select „Empty Trash” from the menu

Reinstalling

Before reinstalling iTaskX, you'll need to know where you bought iTaskX from originally. You will have bought it from Apple's Mac App Store or our Web Store.

Mac App Store

If you bought iTaskX from the Mac App Store, then you can download it from there again, free of charge. Open the App Store application on your Mac, point in the menu bar to „Store” > „View my Account (...)”, and click the download button beside the iTaskX icon. Note, you have to use same App Store account that the original purchase was made with. If you have any trouble with your store account, please contact Apple.

Our Web Store

If you bought an iTaskX license from our Web Store then you will need to download the trial version by clicking here. Once you've downloaded iTaskX, install it to your Applications folder and start it. To activate your license, choose „iTaskX” > „License Information...” Drag you iTaskX license file, which you have received after the order process per email, onto this window or use the more button to load your license file. If you cannot find your license file, please view this page.

If you have previously purchased an iTaskX license from us and have since misplaced your license file, you can re-request them by using our "Lost License Form" and entering the email address to which your license is registered (the email address which you have used during the order process).
Any licenses registered to the email address you specify will be emailed to that address. If your email address has changed, please contact us.

If you purchased iTaskX from the Mac App Store, you don't need a license to use it! To view your purchased apps, just launch the App Store application on your Mac, point in the menu bar to „Store” > „View my Account (...)”, and click the download button beside the iTaskX icon.

The updates to iTaskX purchased direct from us will be available as soon as we release them. Updates for the Mac App Store purchases may be delayed slightly, pending Apple's review process.

Use our „Support Request” form to fill bugs. Be sure to include:

1. A short summary of the problem
2. Numbered steps to reproduce the problem
3. The actual result you saw, and the expected result
4. Configuration information: the iTaskX build number, and the OS version
5. If possible, a sample file

iTaskX 2 and earlier versions of iTaskX have not been tested or certified with this systems. These products were developed and released before this systems became available.
While these earlier versions may install and run, you may encounter installation and stability issues for which there is no resolution.

iTaskX 3 and earlier versions of iTaskX have not been tested or certified with this systems. These products were developed and released before this systems became available.
While these earlier versions may install and run, you may encounter installation and stability issues for which there is no resolution.

iTaskX 4 and earlier versions of iTaskX have not been tested or certified with this systems. These products were developed and released before this systems became available.
While these earlier versions may install and run, you may encounter installation and stability issues for which there is no resolution.

iTaskX 5 is optimized for the new Macs with Apple Silicon and Intel processors. In this version, all necessary adjustments for macOS 13 Ventura have also been made.

iTaskX use the „Short” date format from your macOS System Preferences „Language & Region > Advanced... > Dates”. Before you change the date format in your macOS System Preferences close iTaskX. After you have made your changes start iTaskX again.

If you only want to activate or deactivate the time after the dates you can use the option in the iTaskX „View Options and Styles” window.

Some graphics cards are not 100% compatible with the hardware accelerated drawing of macOS. For this reason these drawing errors may occur. With the following command in the terminal you can disable hardware accelerated drawing in iTaskX.

defaults write at.techno-grafik.itaskx4 DisableLayersInGanttChart -bool FALSE

After restarting iTaskX the drawing errors should no longer occur.
If you want to enable hardware accelerated drawing again, use the following command in the terminal.

defaults write at.techno-grafik.itaskx4 DisableLayersInGanttChart -bool TRUE

This is also the default setting of iTaskX.

If you want to exchange iTaskX documents with MS Project users you can export your schedule as MS Project XML. Both applications can read and write this format. The MS Project .XML Format can be used with MS Project 2003, 2007, 2010, 2013, 2016 and 2019.
In iTaskX it's also possible to read MPP files but it's not possible to write them.

1. In Project, on the File menu, click Open.
2. In the Open dialog box browse to the location of the XML file you want to open.
   You must manually select XML Format (*.xml) or All Files (*.*) in the Files of type list to display XML files in the Open dialog box!
3. The Import Wizard starts.
4. Select how you want to import the XML file, and then click Finish.

Note
You can also open a Project XML file by browsing to the file by using a Windows Explorer window, right clicking the file, and then selecting Microsoft Office Project on the Open with menu. If you use this method to open a Project XML file, you immediately see the Import Wizard.

1. In Project, on the File menu, click Save As.
2. In the Save As dialog box, browse to the location where you want to save the file.
3. In the Save as type list, manually select XML Format (*.xml), and then click Save.

Note
If you do not select the *.xml option, the project is saved using the default Project file format (.mpp) which can also be opened in iTaskX.

Sorry, there is no solution. Unfortunately this behavior is by design.

Make sure you have the latest version of iTaskX on your Mac.
If you have the latest version and still have problems, please send us the effected MS Project file with a short description by using the „Support Request” form.

Via the MS Project XML format you can exchange files with MS Project 2003, 2007, 2010, 2013, 2016 and 2019.